Privacy Policy

1. Introduction

Welcome to ScoreReel ("we," "us," or "our"). We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and service.

2. Information We Collect

We collect information you provide directly to us:

• Account information: First name, email address, and hashed password when you register.
• Files you upload: Score images, audio files, and MusicXML files needed to generate your videos. These are stored temporarily and may be deleted after processing.
• Payment information: Payments are processed securely through Stripe. We do not store your credit card information.
• Usage data: Information about how you use our service, such as job history and video settings.

3. How We Use Your Information

• To create and manage your account.
• To process video generation requests.
• To process payments via Stripe.
• To communicate with you about your account or service updates.
• To maintain and improve our service.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We share information only with:

• Stripe: For secure payment processing. Stripe's privacy policy governs their handling of your payment data.
• Service providers: Infrastructure and hosting providers who operate under confidentiality agreements.

5. Data Retention

We retain your account information as long as your account is active. Uploaded files (images, audio) are stored for the duration of your session and may be deleted after 30 days. Generated videos are available for download and may be removed from our servers after 30 days.

6. Security

We implement industry-standard security measures including encrypted passwords, secure HTTPS connections, and session security. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You may request deletion of your account and associated data at any time by contacting us. You may also update your account information through the dashboard.

8. Cookies

We use session cookies necessary for authentication. We do not use tracking or advertising cookies.

9. Children's Privacy

Our service is not directed at children under 13. We do not knowingly collect information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy occasionally. We will notify registered users of significant changes by email or a notice on the website.

11. Contact

If you have questions about this Privacy Policy, please contact us through the website.